Kate Traci 10/09 The screams came through my headset as I punched on the line. I winced as my eardrum was pummeled by the pandemonium on the other end of the line. I had to get busy. No time to reach over to my radio console and turn down the headset volume. I needed both hands typing fast.  The room was quiet. Call volume is low at 3:30 in the morning. Most in the greater Sacramento area are snug in their beds. My coworkers could hear the echos of the yells as they reverberated out of my ear piece. "Fire dispatch, what is the address of the emergency?" I answered the phone with our standardized question and my voice steadily rose as I tried to be heard over the caller. I could feel