I am a freelance designer for HToA and acutely familiar with their business model. As SacGal pointed out, Holiday Travel sells their packages to *other businesses*. That means that whomever gave you the rough treatment might have said they were with HToA, but they weren't. This is akin to being ticked at GM because one of their dealerships gave you a bad experience. I'm sorry you had a bad experience with someone who lied about who they are, but unless you were at their San Diego corporate offices, it wasn't Holiday Travel of America. Ansel Taft