Cool, Bremo! Start looking for when you hear other people use it too. Now that you know the technique, you'll start to notice when influential people use it. You'll also catch when people fail to use it. Good Luck -- Let us know how it goes.

One of things that really attracted me to Crucial Conversations training is the authors claim that these skills will allow you to say anything to anyone at anytime. I agree that Managers who support open communication are deeply appreciated. Equally, sometimes the Crucial Conversations are most important in environments where silence reigns. One of our Healthcare Executive Ops Team members expressed a deep sense of satisfaction after he learned how to safely express his opposing opinions in group settings, Getting the courage to hold the conversations is worthwhile everytime.