From the City of Sacramento Department of Neighborhood Services newsletter The Bridge. By Derrick Lim, Area Manager serving all Council Districts Neighborhood Services has engaged in a great deal of community outreach this year. Upon reflection, several themes come to mind in relation to levels of service and customer service. Neighborhood Services can do a better job of articulating outreach levels of service, which in turn results in better customer service to the public. Using Olympic medals as an analogy, outreach can also be categorized into three major categories: gold, silver, and bronze. Gold is the highest level because the objective is not only to get the word out, but to als