We’ve all heard the phrase:  “Some things are better left unsaid”.  However, there are times when we need to say things.  Sometimes conversations become crucial, and have life or death stakes. I interviewed Desiree Aragon Nielson, Learning and Development Professional at Catholic Healthcare West / Mercy in Sacramento.  Desiree has been certified in teaching “Crucial Conversations”, a best selling book (McGraw Hill) based on extensive research.  She trains employees in her health care setting, noting that “In health care, it is life and death …we appreciate crucial conversations as a tool”.  1) What are Crucial Conversations?  Based on the authors’ extensive research, Desiree says “three

According to the April 2009 edition of the Harvard Business Review, toxic behavior in the workplace significantly decreases work effort, quality, morale and commitment. We are seeing more toxic behavior at work as a result of more negative emotions associated with the recession.  So, it's important we take some time to look at this issue. Joining me on the next episode of “Good Work NOW!” is leadership consultant Steve Sphar. Steve and I discuss toxic behavior – what it is and why it’s important to address, explore some interesting insights about perception and demonstrate a four step process that anyone can use to make a positive difference. Steve defines toxic behavior as “a type of be