While going through the drive-through at a fast food place yesterday I was surprised to be greeted by a very friendly, professional voice on the other end of the intercom. He was well-spoken, VERY polite, and was gracious when I changed my order (twice). My husband also noticed, and said, "Man, we should get his name and call the location - tell them he's doing a great job". At this point, I became a bit indignant.

Sure, he was polite and professional, but at what point was that not to be expected? What does that say about our culture that you can be blown away by someone taking pride in their job? I understand that there's a difference in professional drive when you're talking about working fast food versus selling BMWs. But I'm pretty sure there are requirements on politeness, courtesy etc. for any job that involves customer service. Apparently the lack of has just become acceptable in direct proportion to that person's paycheck. I can't tell you how many times I've been treated rudely in a fast food line, just to be reminded by whoever I'm with that that person only gets paid minimum wage. SO WHAT?! I wasn't aware you have to pay people more to require them to be polite. There's a price tag on manners. I'm amused when I go to Taco Bell (all too often) that they now require personell to ask "how are you today?" before taking your order, and then have a (usually monotone) written response if you actually bother to ask them in return. 

In this vein, I love being in Midtown and entering shops and restaurents where the owners are the ones behind the counters. People get to know your name, the drink you always order and are actually happy to see you. Interacting in the general public, Midtown or not, I attempt to break through the programmed blah of automated responses, and possibly brighten someone's work day. You know, connect to another human being. They aren't any less so because they're at work and I'm not. Simple things like reading their nametag and saying "Thanks James". We've become so accustomed to barking orders at a box in the drive-through that we don't remember that they are people putting in their time at a job like we are. Just my thought for the day - make a point to connect, be present, be intentional - whether you're at work, or interacting with someone who is. It could make all the difference.

Juniper*James
www.juniperjames.wordpress.com