STORYLINE Restaurants

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La Bonne Soupe reopens Wednesday

by Suzanne Hurt, published on October 13, 2009 at 10:01PM

Storyline: Restaurants

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A clean bill of health and an outpouring of customer support have prompted the reopening of a wildly popular downtown lunch spot, La Bonne Soupe Café.

On Wednesday, owner Daniel Pont will resume serving the French onion soup Zagat rated as the best in the world only months ago, as well as the sandwiches and other food that earned his restaurant Zagat's top rating in Sacramento.

The cafe passed a Sacramento County health reinspection Friday, nine days after a restaurant inspector closed it upon finding cockroaches.

Pont, a renowned 70-year-old French chef, said Tuesday he's recovering from the stress and heartbreak that landed him in the hospital just before the first scheduled reinspection. He spent all day Tuesday preparing to reopen the restaurant he first opened in 2005.

"Today, I came here to see how it is to work," he said. "I cooked for the family today. So I was happy to be in the kitchen again."

The restaurant had been closed for about three weeks before the initial inspection -- initially for a vacation, but then while Pont tended to his wife, who had become sick and spent several days in the hospital.

The closure and Pont's collapse pushed loyal customers to rally to his defense. While a for-sale sign quickly went up, customers left flowers and cards outside the restaurant. They sent emails and filled his answering machine with their calls. They phoned Sacramento County's restaurant inspection program to complain. They even volunteered legal assistance or help at the cafe.

"They were wonderful and that's one of the reasons I stopped the sale, for now," Pont said.

Mark Urquhart-Webb, a program manager with California Air Resources Board, stopped by the cafe at 920 8th St. to read the messages left by well-wishers. He and his wife had enjoyed the French food cooked and served by Pont, who runs the restaurant alone.

"It took nearly the full hour to get served. The food was just fabulous," Urquhart-Webb said. "It's not a Subway moment at all."

His friend, Raphael Hitzke, won a "Best of Best Film Award" at the Tucson Slow Food Film Festival with the documentary, Vive La Food!, featuring Pont and William Rolle, another French chef operating a one-man show, in East Sacramento.

Signs on the door said, "Nous t'adorons Chef Daniel," and "If and when you decide to reopen, we will be waiting for you."

Pont has worked in all facets of the hospitality industry for 52 years. His grandparents taught him to make bread and butter after the family survived World War II in France.

He opened his first restaurant, Le Ranch House, in Sonoma in the early 1970s. He went on to open Chez Daniel, La Maconais and La Maison, all in the Bay Area.

He retired, then he and his wife moved to the Folsom-El Dorado area five years ago to be close to their daughter and her family. Pont left retirement to open the cafe downtown.

Customers soon packed the tiny cafe, where Pont worked 60 hours a week, including Saturdays when he'd go in to deep clean. A small counter was the only thing separating him from customers who watched him prepare their meals, one at a time. The line outside grew longer and started earlier as word of the restaurant spread. Regulars knew they had to turn up by 11 a.m. to avoid the worst of the lunch rush.

It was at 10:40 a.m. one day that an inspector showed up in Pont's last minutes of preparation. Pont felt he was treated disrespectfully by a young inspector who refused to come back after the lunch rush. He's never been treated rudely or cited for any other problems in 70 health inspections at five restaurants, he said.

"We are not students here. A restaurant that never had any violations should not be treated the same as one that constantly has problems," he said. "They hurt me badly and I have to put it behind me."

Some people have said they thought the inspection was prompted by a complaint — possibly from someone jealous of Pont's Zagat rating.

However, John Rogers, the county's environmental health division chief, said the surprise inspection was routine and not initiated by any calls or complaints.

A copy of the inspection report shows that the inspector was on the premises from 10:40 a.m. to noon. The inspector tried to pull Pont aside but Pont said he couldn't and refused to talk to the inspector, Rogers said, adding there was no other verbal communication from the inspector.

Inspectors, who are now visiting restaurants three times a year, must inspect in the morning at least once a year to see whether people are using proper cooking temperatures and food-handling practice, as well as the cleanliness of the facility.

"We advise staff not to go in the middle of lunch. It's too hectic," Rogers said.

A supervisor present for the reinspection Friday agreed the annual morning inspection would be conducted much earlier from now on, and be finished before Pont opens at 10:30 a.m.

"It's a difficult situation to be in for all parties, and we do it as respectfully as we can," he said. "We understand we're coming into their place of business ... and that they own this establishment. They have some ownership and some pride, and people need to be treated in respect."

Pont took down a for-sale sign but said diners will have to decide the future of the restaurant.

"It's up to the customers," he said.

 

Suzanne Hurt is a staff reporter for The Sacramento Press.

Conversation Express your views, debate, and be heard with those in your area closest to the issue.

Dan
October 13, 2009 | 11:44 PM
Wow, could this article be any more one-sided and fawning of the restaurant owner? You practically make it sound as if it was the health inspector's fault for the problems. If only the health inspector hadn't shown up at a busy time, or on that particular day, or have been a little nicer, he/she wouldn't have found all those cockroaches? Really? Isn't it possible to be making great food and also not have completely effective pest control?
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edited on  October 14, 2009 | 09:36 AM
I'm not seeing the one-sidedness. Pont and Rogers had ample space dedicated to their sides of the story.

I think Suzanne did well to tell us a little more about Pont's background, afterall he's a beloved figure in community. And you can't justify leaving out the community outpouring resulting from Pont's situation.

If anything, Roger's comments make Pont look irrational and overly stressed out in reaction to the health inspection.

Overall, it's a good Sacramentan story for Sacramentans.

My only complaint is what took Sacpress so long to cover it?

;-)

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October 14, 2009 | 11:25 AM
The story doesn’t dispute the county health inspector’s finding, which was the reason for the closure.

Dozens of restaurants are closed down temporarily for failing to pass health inspections in Sacramento County each year. The story here is Daniel Pont and the devotion of his customers. There’d be no story otherwise.

There’s more to a restaurant inspection and people’s reaction to this one than the inspector’s findings. The restaurant owner’s reaction to the inspection is relevant to the story, and the county’s response to his concerns were included.
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Dan
October 14, 2009 | 05:15 PM
Writing about Pont and his passion for running the restaurant is worth an article, but the article as written seems to want to re-examine the issue of whether the inspection was fair. Fair enough. But the problem is that the reactions of the two sides, as described in your article, don't react to each other. Pont's explanations only make sense if the restaurant was shut down because the inspector thought Pont was rude or if he had violated food preparation rules because things were so hectic. You only mention the actual cause of the closing - cockroaches - once, and you don't talk at all about the severity of the issue. I'm not 100% sure on this, but finding just a couple of dead cockroaches is not enough to warrant a red card. What the inspector apparently found was more than that.

So the rest of the article's discussion on the actual inspection focuses on when the inspector showed up, the alleged demeanor of the inspector, and then a confusing couple of paragraphs that are either non sequitiurs or are trying to insinuate that the inspector did wrong by showing up at a busy hour. Which makes me ask, what does any of that have to do with a reported infestation? The inspector alleges that the facility had an infestation. Does that kind of thing happen spontaneously during the lunch hour? If Pont had been less busy serving the customers, those cockroaches wouldn't have been there?

I think it's fine to have an article about how great the restaurant is and how much devotion Pont has, and how quickly and thoroughly the problem was fixed, and also whether the county inspection process (and state health codes) are fair. But to try to address the actual inspection and then muddle it up to the point of whitewashing it isn't necessary.
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October 14, 2009 | 07:10 AM
I am more concerned eating at fast-food places which employ young people with little training and no investment in their products. The crap they do to your food is worse than what some errant cockroaches might be able to inflict on french onion soup. There are more contaminants on the money that is exchanged across Msr. Pont's small cash register than on the roaches roaming the floor.

I will continue to wait my accustomed 45 minutes for the single BEST lunch I have ever had--including the time I lived in France and Belgium. He is, bar-none, the best we have for lunch in this town. I wish him all the best and hope that he is fully recovered from his ailment.
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October 14, 2009 | 09:12 AM
Lots of restaurants get closed and most reopen after an inspection here. As someone who has seen the good, the bad, and the ugly of food facilities, I would like to say that you should be happy as hell to have a county agency looking out for your interests in this regard. Not only do the bugs or vermine cause the spread of bacteria in the establishment they are cited in, but that gives them safe harbor to spread to the businesses next door, or in the same block. It's hell to try and keep your business free of pests when your neighbor operates an incubator
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October 14, 2009 | 09:54 AM
Awesome news. I'll be there on opening day!!
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October 14, 2009 | 01:42 PM
Bravo Daniel...................Don't let this change anything you do. You are such a breath of fresh air to our little corner of Sacramento. I have watched a lady, on the sidewalk across the street, painting a picture of your business..............can't wait to see it .................and most of all , have a bowl of your vergable soup. Miss Pete
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October 14, 2009 | 01:42 PM
Despite the closure and health issues, I really want to try this place! It seems that the owner has a true passion and love for food and the last thing he wants is to harm the health of his customers. I think it's awesome that the community rallied together to show their support. Great story, Suzanne.
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October 14, 2009 | 03:33 PM
It's incredible. Not only do you get soup better than you'd imagine, you get to wait an hour for it. Even if it wasn't that great, after waiting so long for soup, your mind will convince you that it is the best thing ever. Great soup + insane wait time = best dining experience in Sacramento.
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October 14, 2009 | 10:08 PM
Hello Foodies! I'm Craig Reubens and I was the guy who held the boom microphone for the filming of Raphael Hitzke's great short award-winning film about Daniel Pont and his restaurant, La Bonne Soupe. The name of the film is "Vive La Food" (and it's also about another 1-man French restaurant in Sacramento, Cafe Rolle). Anyway, I did get to know monsieur Pont a little during our day's filming, and found him to be an exceptional individual. Not ONLY a terrific short-order (and high-quality) cook, but also a kind and humble person, and outstanding restauranteur. I wish him all the best!
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October 21, 2009 | 09:03 AM
Daniel thanks for staying the course there's not many places in Sacramento where you can get the best for less...And your fan club is growing everyday, I can't help but hear and see it everyday as I poke my head into your cafe. Great to have you back your favorite [FACTOR]
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